Facebook LinkedIn

FAQ’s

What is my account number?

Your account number is the abbreviated version of your association, house number and street. If unsure, list your address as it appears on your statement/invoice. Example: 1234 Chapel Crossing in Chapel Hills – CH1234CXG



How do I appeal a violation and/or fine?

All appeals must be submitted in writing within 10 days of the notice. Appeals should be addressed to the Board of Directors, with your address, nature of violation, why you are appealing, and what you are requesting. Please send all appeals to your respective community manager or email them to [email protected]



What information is required when submitting an ARC?

ARC (Architectural Request for Change) should be submitted on the appropriate form adopted by your association. It should be as detailed as possible with the estimate from the vendor, materials being used, diagram/drawing, and paint samples/colors.



Does my association have a website?

If you click on the Online Communities tab a hyperlink is connected to those associations who have websites. Or on the home page, click on Association Websites link.



When are my assessments due?

Most association assessments are due the 1st of January



How do I update my mailing address/email address/phone number?

Email [email protected]ent.com any changes to your resident file. Please make sure and include the Association and property address in the subject line.



How do I report a violation?

Email [email protected] the address of the violation, nature of the violation, along with a photo of the infraction being reported. If you report a violation, your name or address will not be passed along to anyone outside the management company other the Board of Directors



I received a violation but I need time to correct it. What do I need to do?

Violation letters are the only form the association has to consistently communicate with all residents. If you receive a violation letter, it is best to communicate directly with your property manager immediately. Your associations property managers contact information is listed on every invoice. We will do our best to work with you and your situation. The association’s have a responsibility to ensure the covenants are being adhered to and assist with the overall appearance/scheme of the community.